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Type of bind: Hardcover
Dewey Decimal Number: 658.4013
EAN num: 9780131189294
ISBN number: 0131189298
Label: Prentice Hall
Manufacturer: Prentice Hall
Quantity: 1
Page Count: 832
Printing Date: June 11, 2005
Publishing house: Prentice Hall
Sale Popularity Level: 261174
Studio: Prentice Hall
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Editor's Notes and Comments:
Product Description:
This direct, straightforward book provides material that focuses on making the theories and principles of total quality practical and useful in a real-world setting. Up-to-date and comprehensive, it covers all of the elements of total quality, including several that receive little or no attention in other total quality books, enabling readers to understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. Covering all topics necessary to total quality management, this book includes: global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management. An excellent handbook for quality managers, directors of quality control, and vice-presidents of quality management.
User popularity level:
Rated by buyers 
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The product was advertised as brand new. However, the book was not exactly in a brand new condition. It should have said good or at least excellent condition. But overall, I am satisfied with the textbook.
Rated by buyers 
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The text was a good overview of total quality management principles verse a traditional approach; however, I would have like to see more information on quality tools and statistical analysis.
Rated by buyers -
This has turned out to be a great text book. I am sure I will refer back to it often. Initially, I was a little intimidated by the size of the book and small print. However, it is easy to read. The summaries at the end of each chapter are very helpful.
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